The Android operating system is being improved and expanded every day, but some crashes still occur. The most common message users see is: There was an error in the Google Play Services application. This error may or may not be coded. Let's look at the causes and solutions for this particular failure.
What is Google Play Services
It is worth noting that Google Play Services is one of the most important programs on your smartphone. This utility does the following:
- It is responsible for installing and updating applications in Play Store. It is with the help of such software that the statistics are transferred from the device, and access to the account library is provided.
- Activates synchronization between your account data. This is how passwords and profile information are transferred to Google servers.
- Allows you to use email Gmail, Disk, Google Maps and other company services. Also, without these services, no network application will work. For example, VKontakte, YouTube, Instagram.
- Enables notifications to be sent to the status bar. This applies to messages about updates, suspicious login to the account, lack of free memory.
Of course, there are many more functions that could be highlighted, but let's get to the solution.
What causes the error
There are many factors that affect the operation of the operating system and lead to various failures. Statistically, the most common causes of errors are as follows:
- Uninstalling the application itself, which is responsible for the main processes of the system. Do not think that such a procedure will be able to reduce battery consumption. Perhaps there will be improvements, but all sorts of glitches will constantly appear on the screen.
- Unstable Internet connection.
- Problems with data caching on your smartphone.
- Problems with the account
- Improperly performed update.
Returning to the first point, if you try to reset Google Play Services Pay special attention to the program version. Each phone requires its own unique application. First, it has to match the resolution and size of the display. And secondly, it has to match the processor of the device.
| Quick links to error solutions | ||||
| 11 | 24 | 101 | 403 | 491 |
| 492 | 495 | 498 | 504 | 911 |
| 919 | 920 | 927 | RH-01 | 926 |
How to fix a Google Play Services error without a number
Almost every failure has a certain code combination for the user's convenience. However, there are variants when the system writes that an error has occurred in the Google Play services, but no designation is given. In such situations, it is recommended to follow general methods, which can be found below.
Method 1: Clearing cache and app data associated with Google Play
First you need to open the settings on the device. Next:
- Go to the tab "All applications"or "Installed Programs".
- Here we look for the "Google Play Services" application, which constantly crashes and glitches. For convenience and to speed up the process, let's use the search bar.
- Now open the window with the program, where at the very bottom click the button "Clear", then select "Cache".
Method 2: Uninstalling recently installed applications
Recall what kind of software caused problems with your operating system after you downloaded it. Perhaps it was a viral game or a book. If a large number of programs were installed at the same time, then Try uninstalling each utility one by oneChecking periodically to see if there is an error.
Method 3: check for viruses and clean hosts file
Quite often the failure in question is due to the presence of malware in the system. You can tell if your smartphone is infected with viruses by the following factors:
- The battery discharges quickly.
- The desktop of the device is occupied by certain advertising banners, the nature of which is unknown.
- It is impossible to visit a particular site, or when you go there are redirections to fraudulent projects. It is also possible that advertisements appear where they should not be.
- The money is deducted from electronic wallets or mobile banking.
- The previously installed antivirus suddenly disappeared.
The virus can be detected and removed with specialized software. However, in most cases, simple uninstallation is not enough. Certain Trojans can infiltrate your smartphone system and also make adjustments to the file hosts.
To access the hosts document superuser privileges are requiredThe most popular programs are ES Explorer and Total Commander. The most popular are ES Explorer and Total Commander.
The required file is located in the /etc directory and has no extension. You can make changes with any text editor, any standard program will do.
A code should appear on the screen, most of which are records, beginning with the grid icon (#). This information is called comments, and has no function.
The single most important line is 127.0.0.1 localhost. It indicates that the specified IP address belongs to a specific smartphone. Apart from this message and comments, there should be nothing unnecessary. If there are other lines, delete them. After reload device and try to install some program. Most likely, the Google Play Services error will disappear.
Method 4: Create a new Google account
The principle of registering a new account is simple enough. You need to enter your first and last name, login and password. A detailed guide is provided below:
- Go to the smartphone settings.
- Here you go to the tab "Accounts".
- Click the button "Add a new account".
- Choosing
- Then you get to the authorization window, at the bottom of which you need to click on "Create an account".
- Specify your first and last name. If you want, you can enter any set of letters.
- Provide information about sex and date of birth. By the way, if you specify an age under 18, there will be slight restrictions. For example, videos with an age restriction will be banned on YouTube.
- Now choose the format of your email. If none of the suggested options is to your liking, you can come up with your own address.
- At the end create a strong password of 8 or more characters.
This way you can remove the Google Play error that keeps popping up.
Method 5: Factory Reset
This method is the most effective, but at the same time quite costly. First, all photos, applications, videos will be deleted from the smartphone. Secondly, you will have to re-add accounts, enter passwords, and install programs. However, in spite of its disadvantages, its effectiveness should not be doubted.
Let's open the settings first, after that:
- Go to "Advanced settings" or "Additional Features".
- Here we find the tab "Restore and reset".
- Now click on "Reset Settings".
- This takes you to a page, at the bottom of which you click "Reset Settings".
The smartphone should extinguish the display and reboot. It is also recommended that you move all contacts, apps, and photos before doing this to an SD card. This way you can avoid having them removed.
Method 6: check the accuracy of the date and time
Incorrectly set date and time is one of the most common causes of error in Google Play Market. In addition to the constant crashes and crashes, you may have problems accessing certain Internet portals and services. To set the correct time, do the following:
- Let's go to the phone settings.
- Open the tab "Advanced settings".
- Choose "Date and time".
- Here we recommend that you activate the slider next to the line "Use network time". This will set the values as accurately as possible.
- When using manually set each parameter individually.
The error in the Android system should now disappear.
Method 7: Transferring Google Play Services to Internal Memory
Let's state right away that for this method it is necessary to have root-rights on a smartphone. You will also need to install special software capable of transferring applications from the memory card to the internal storage (Link2SD, Files To SD Card).
There are cases when the user has mistakenly moved the Google Play Services program to the memory card. This can result in frequent crashes and crashes. Use the above services to move the application to the device storage.
Fixing numbered error codes in Google Play
Previously, we considered errors without a code, which can be eliminated by various methods. Now let's move on to the analysis of failures with a numerical designation. Here the principle of action is a little easier in that you do not have to go through many ways to fix the problem.
Error 11
This problem occurs when you install or update apps in Play Store. First, try clearing the game store cache:
- Go to settings.
- Look for the tab with all the programs.
- Here we select "Google Play Market". For a quick search, enter the name in the special line.
- Go to the window with the utility and click the button "Clear".
- Choosing "cache".
In most cases this procedure helps. But if nothing changes, you need to add a new Google account. How to do this was described in step 4.
Error 24
Interestingly, a failure with this number can appear for no reason. However, it is usually observed when downloading software previously installed on the smartphone. The most effective method of solving the problem requires root-rightbut there is also an alternative option.
If you have root rights, do the following:
- Install Explorer on your smartphone with access to system folders.
- Go to the internal memory of the phone and look for the directory android/data/com.****where instead of asterisks it should state title of the program you are installing.
- Delete the selected folder.
If No superuser privileges, then:
- Download a utility to clean your device from garbage and temporary files. On Xiaomi phones similar software is installed by default, it is also suitable.
- Next, open the program and select "Cleaning".
- Wait for the end of the procedure and click "Clear *** MB"where the amount of trash found is shown instead of the asterisks.
Now you know how to remove error 24 on Google Play.
Error 101
Such a failure indicates a lack of free space on the phone. In this case it is enough to free up memoryor, better yet, clear the cache as well. After that, reboot the device.
Error 403
This bug is observed when using a proxy server. The problem is solved by simply clearing the cache of Google Play Services and the browser. If in the first case the plan of action is clear, with the second, some difficulties may arise. We recommend referring to the instructions, where the cache is cleared by the example of the web browser Google Chrome:
- Open the browser.
- Click on "three points" in the corner of the screen.
- Click the tab "History".
- Now select the button "Clear history".
- Set the time range "All the time"and check the last two items.
- Click "Delete data".
After that, do not forget to restart your smartphone.
Error 491
The problem occurs while downloading, uninstalling, or updating an application. To fix it, you need to clear the cache of Google Play Services, then restart your phone.
If that did not help, you can go another way: delete the old account and add a new account.
Removal takes place as follows:
- Go to settings.
- Select section "Sync by".
- Here we press "Google".
- Search for the desired account and click "More".
- A menu opens where you select "Delete account".
At the end of the phone reboot.
Error 492
The cause of the malfunction is environmental failures DalvikThe problem can be solved by clearing the Google services cache, as well as Google Play. You can solve the problem by clearing the cache of Google services, as well as Google Play. To do this, go to settings, select the section with all programs and clear the data of the desired applications.
Error 495
This failure is often observed when trying to download a program or game. The main cause of the problem is a problem with the Google Service Framework and Google Play. To fix the error, do the following:
- Let's go to the settings.
- Select the tab with all programs.
- Open the Google Service Framework and Google Play utility page.
- Press the button "Clear" and select "All".
Adding a new account is also a reasonable solution.
Error 498
The reason for the failure is the lack of free space on the device or a large amount of cached data. The problem can be solved simply by cleanup phone from garbage. Specialized utilities (Clean Master) can help with this. You can also use a standard application, for example, on Xiaomi it is called "Security".
Error 504
This problem is the result of a Google service failure. The optimal solution is to clear Google Play and Google Service Framework data. This procedure is described in detail under "Error 495".
Error 911
Often this bug is associated with the end of authentication via WIFI when downloading updates, or authorization on a particular site. Principle of action:
- Clear Play Store data (Settings-All Apps-Google Play Store-Clear All).
- Reboot your smartphone.
- Turn it on.
In the case where the error in the Google Play service remains, you can try to make an update of the applications via another network, or via mobile Internet.
Error 919
The failure appears due to a lack of free memory on the phone. You need to simply free up space on your smartphone from unnecessary garbage. The best option would be to use specialized software, which has already been described in the paragraph "Error 498".
Error 920
The cause of the failure is a problem with the WIFI connection. The problem is solved by simply rebooting the router, or reconnecting to the access point. To do this:
- Go to settings.
- Select section "WIFI".
- Move the slider to the right to make it inactive.
- Restart your smartphone, and turn on the Internet.
If nothing helped, clear the cache of the programs listed under "Error 495".
Error 927
This problem occurs when you try to install the program while the game store itself is being updated. The only solution is to wait for the new version of Google Play to finish downloading.
RH-01 Server Error
You can encounter this problem while installing or updating an application. This is especially common after downloading a new version of Android or firmware. If the problem occurs while using the mobile Internet, do the following
- Open the Play Store.
- Go to the side menu and select "Settings".
- Here, open the tab "Downloading apps" and set the parameter "Any network".
In all other cases, follow these guidelines:
- Clear the Google app cache.
- Set the time and date correctly.
- Add a new account.
After completing all the actions, the server error should disappear.
Error 926
To fix this problem, go to settings, then:
- Open the tab "All applications".
- Find the program "Downloads".
- Clear the data.
After that the problem should disappear.
Answers to popular questions
Q: Google Play writes: Error when receiving data, what should I do?
Try rebooting your device, then clear the Google Play Services cache. Also check that the date and time are set correctly.
Q: What does Google Play Services error mean?
The meaning of the services error is as follows: for unknown reasons, access to these services is blocked by the system, and without them it is impossible to work correctly on your smartphone.
Q: What should I do if I can't log in to any application because of an error?"
The most reasonable solution would be to reset your smartphone to its original settings. In this situation, you will need to use the Recovery menu.
Thus, in this article we discussed the main methods of solving the error that makes it impossible to download or update an application. In some cases, it is enough to clear the cache of Google Play services, and restart the device.